The chain of command
Below them sits the Player: joins, requests chips at the Counter and plays. ClubGG's roles post adds one structural rule that shapes everything else: a member holds one role at a time.
Permission matrix
Built only from ClubGG's own blog posts. ✔ = the role can do it; ✖ = ClubGG says it can't; — = not described for that role.
| Action | Master | Manager | Super Agent | Agent | Player |
|---|---|---|---|---|---|
| Disband the club | ✔ | ✖ | — | — | — |
| Request union creation | ✔ | ✖ | — | — | — |
| Restrict Managers' permissions | ✔ | — | — | — | — |
| Review join applications | ✔ | ✔ if authorised | — | — | — |
| Issue or reclaim chips at the Counter | ✔ | ✔ by default | Own downline, from credits | Own downline, from credits | Request only |
| Hold credits (Agent Counter) | — | — | ✔ | ✔ | — |
| Ask the next level up for more | — | — | ✔ credits | ✔ credits | ✔ chips |
| Inherit game restrictions from above | — | — | ✔ | ✔ | ✔ |
The August 2026 release added an Agent Win/Loss Limit and Rake Allocation. ClubGG hasn't published who sets them or how, so they aren't in the matrix.
Credits vs chips
| Club chips | Credits | |
|---|---|---|
| Who holds them | Every member who plays | Agents and Super Agents |
| Used for | Sitting at tables, entering tournaments | Granting chips to the agent's downline |
| Where they move | Member Counter | Agent Counter |
| Supply | Club administration can issue them without limit | Requested from the next level up |
| Value | No monetary value; only usable inside that club | In-app only |
| If the club is disbanded | Deleted | Deleted |
Every movement of either shows up in the Counter's Trade Record, which makes it the first place to look when someone says chips went missing.
Which role should you give?
| If the person will… | Give them |
|---|---|
| Approve members and build tables while you're offline | Manager (then restrict what they don't need) |
| Bring in their own group and top up those players' chips | Agent |
| Look after several agents' groups | Super Agent |
| Just play | Player — the default |
Start narrow. A Manager begins with almost all your power. For a friend who only approves applications, restrict the rest straight away; widening permissions later is painless, undoing a mistaken mass chip grant isn't.
Changing someone's role
- Check the Trade Record so you know the agent's current credits and recent grants.
- Clear the downline. ClubGG says the members under an agent must be cleared before that agent's role can change. The post doesn't spell out the taps, so move or remove those members first.
- Change the role. Remember the one-role rule: promoting an Agent to Manager ends their agent role.
- Re-check the Trade Record afterwards and tell the affected players what changed.
“Agent” here is not a chip seller
On ClubGG an Agent is a rank inside one club, nothing more. ClubGG has no deposits, doesn't sell club chips, and doesn't appoint official sellers. Affiliate sites describe “agents” who take crypto or payment-app transfers for chips — that happens outside ClubGG, breaks its terms and Media Guideline, and leaves you with no protection. If an agent asks you for money, leave the club. Background: play money vs real money and is ClubGG legit?
Union roles and community slang
When clubs form a union, the Union Master is the Club Master of the Master Club, and that role is not transferable. Union Managers are the Master Club's Managers. Only the Union Master can disband the union or set Union Manager permissions — details in the union guide.
You'll also hear “Club Runner”, “Union Runner” and “Game Runner”. ClubGG's blog calls these community slang, not roles in the app. Every official term is in the glossary.
Questions people ask
Is a ClubGG agent an official ClubGG representative?
Can one member be both a Manager and an Agent?
Can a Manager disband the club?
Why can't I change an agent's role?
Can the Club Master role be handed over?
Where these facts come from
Checked against these official pages and store listings on 2026-10-31. If ClubGG changes something, its own terms win.
Read next
clubgg.poker is an independent handbook. It is not the ClubGG website and has no connection to ClubGG, NSUS Group or GGPoker. Install the app only from the App Store, Google Play or ClubGG's own site.